We want you to be completely satisfied with your purchase from Souq Elite. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please read the following guidelines carefully to understand our return and exchange process:
Eligibility for Returns and Exchanges:
- We accept returns and exchanges within [number of days] days from the date of delivery.
- The item must be in its original condition, unused, and with all tags, labels, and packaging intact.
- For hygiene reasons, certain products such as fragrances and intimate apparel may not be eligible for return or exchange unless they are defective or damaged upon receipt.
- Custom-made or personalized items may not be eligible for return or exchange unless they are faulty or do not meet the specifications provided by you.
Return Process:
- Contact our customer support team within the specified return period to initiate the return process. You can reach us via [contact details].
- Provide the order number, item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process, including providing you with a return authorization code and any necessary instructions for returning the item.
Exchange Process:
- If you would like to exchange an item for a different size, color, or variant, please follow the return process as outlined above.
- Once your return is approved and received, you can place a new order for the desired item on our website or contact our customer support for assistance.
- Any price difference between the returned item and the new item will be handled through the refund or additional payment, as applicable.
Refund Process:
- Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
- If the return is approved, we will initiate the refund to your original payment method or provide store credit, as per your preference.
- Please note that the refund processing time may vary depending on your payment provider and may take up to [number of days] to reflect in your account.
Non-Returnable Items:
- Certain items are non-returnable unless they are faulty or damaged upon receipt. These may include, but are not limited to, personalized or custom-made items, hygiene-sensitive products, and items without their original packaging or tags.
Return Shipping:
- For returns or exchanges due to a mistake on our part, such as shipping the wrong item or a defective product, we will provide a prepaid shipping label or arrange for the item to be picked up from your location.
- For returns or exchanges due to reasons other than our error, you will be responsible for the return shipping costs. We recommend using a reliable shipping service with tracking and insurance for your protection.
Please note that Souq Elite reserves the right to refuse returns or exchanges that do not comply with our policy or show signs of misuse, damage, or tampering.
If you have any questions or require further assistance regarding our return and exchange policy, please contact our customer support team. We are here to ensure your shopping experience at Souq Elite is enjoyable and satisfactory.
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
+92 321 1213222
contact@souqelite.pk
Monday to Friday 11:00AM - 05:00PM